Privacy Policy
This policy explains how The Frame collects, uses, and protects your personal data when you inquire about or book a stay at our A-frame villa on Ravna Gora, Gorski kotar.
Effective date: 24 July 2026
Who We Are
The Frame is a private vacation rental on Ravna Gora in Gorski kotar, Croatia. The registered company and full legal details for the data controller appear on the Impressum.
For any privacy question, contact us at info@theframe.hr.
What Data We Collect
We collect only the information needed to answer your inquiry and manage your stay. This includes the details you send us and basic technical data from the website.
Personal data we may hold:
- Your name and contact details (email, phone)
- Your requested dates and number of guests
- Any notes or special requests you include in an inquiry
- Booking and payment records once a stay is confirmed
- Website analytics data such as IP address and pages viewed
How We Use Your Data
We use your data to reply to inquiries, prepare a quote, confirm a booking, and communicate with you before and during your stay. We also use it to meet legal, tax, and accommodation-reporting duties that apply to rentals in Croatia.
We do not sell your personal data. We do not send marketing messages unless you have asked us to.
Legal Basis
We process your data to take steps at your request before a booking and to perform the booking contract. We also process data to comply with legal obligations and, for website analytics, on the basis of your consent.
Who We Share Data With
We share data only where a stay or the law requires it. This can include payment providers, our accountant, and the authorities that Croatian accommodation rules require guest registration with.
Every partner receives the minimum data needed for that specific purpose.
How Long We Keep It
We keep inquiry data for as long as needed to answer you and for a short period afterward. We keep booking, payment, and guest-registration records for the retention periods that Croatian law requires.
Your Rights
Under the GDPR you may request access to your data, correction of errors, deletion, or restriction of processing. You may also object to certain processing and request a copy of the data you gave us.
To use any of these rights, contact The Frame at info@theframe.hr. You also have the right to complain to the Croatian Personal Data Protection Agency (AZOP).
Cookies and Analytics
The Frame website uses limited cookies to keep the site working and to understand how pages are used. You can control or block cookies through your browser settings at any time.
Updates to This Policy
We may update this privacy policy as the property opens and our booking process settles. The effective date at the top shows when the current version took effect. For related terms, see our House Rules & Terms, or reach us through Contact.